In accordance with the provisions of the General Regulation (EU) on Data Protection, by accepting this Privacy Policy you give your informed, express, free and unequivocal consent for the personal data you provide through the website https://doctor24palmanovamallorca.com/ (hereinafter THE WEBSITE) to be included, depending on your use of the platform, in the “WEB USERS AND SUBSCRIBERS” file and in the “CUSTOMERS AND/OR SUPPLIERS” file:
Company name is: “DOCTOR 24 HOURS PALMANOVA, SANTA PONSA, MAGALUF, S.L.”, (hereinafter MEDICAL CENTER).
VAT number is B56877889
Registered office is at C/ Dels Pinzons 5, local 5, Palmanova-Calviá, Mallorca.
Email: informacion@doctor24palmanovamallorca.com
Social activity is: General medicine and nursing. CNAE 86.21
All of the above is duly registered with the Spanish Data Protection Agency and MEDICAL CENTER guarantees that it has applied the organisational and technical security measures required by the RGPD.
This Privacy Policy shall be valid only for personal data obtained on the Website, and shall not be applicable to information collected by third parties on other websites, even if these are linked to the Website.
We hereby express our commitment to maintain and guarantee secure commercial relations by protecting personal data and guaranteeing the right to privacy of each of the users of our website.
1. What is personal data?
A small approximation is important, therefore, you should know that it would be any information relating to a person that you give us when you visit our website, in our case name and email, and if you buy a product or service requiring an invoice, we will ask for full address, name, surname and ID or VAT number.
In addition, when you visit our website, certain information is automatically stored for technical reasons, such as the IP address assigned by your Internet access provider.
1.1 Data processing principles
In processing your personal data, we will apply the following principles in accordance with the GDPR:
Principle of lawfulness, fairness and transparency: we will always require your consent to the processing of your personal data for one or more specific purposes which I will inform you in advance with full transparency.
Principle of data minimisation: We will only request data that is strictly necessary in relation to the purposes for which we require it.
Principle of limitation of the storage period: As you can see below, the data will be kept for no longer than necessary for the purposes of the processing, depending on the purpose, we will inform you of the corresponding storage period, in the case of subscriptions, we will periodically review lists and delete those records inactive for a considerable time.
Principle of integrity and confidentiality: Your data will be processed in such a way as to ensure adequate security of personal data and to guarantee confidentiality. You should be aware that we take all measures to prevent unauthorised access to or misuse of our users’ data by third parties.
2. Purpose, legitimacy, category of data collected, consent to processing, minors
2.1 Purpose
As stated in the regulations, the USER is informed that, through the contact forms or subscriptions, data is collected and stored in a file for the exclusive purpose of sending electronic communications, such as: newsletters, new posts, commercial offers, free webinars, as well as other communications that MEDICAL CENTER considers to be of interest to its USERS. The fields marked as obligatory are essential to carry out the aforementioned purpose.
Likewise, the data may be used to comply with the requirements requested by USERS.
PURPOSE: This website https://doctor24palmanovamallorca.com provides information on the clinical medical services offered by the Centro Médico Doctor 24 Hours Arenal Mallorca. It also offers the possibility of contacting us online to request a medical appointment. The personal data you provide will be processed for the purpose of managing your medical appointment, as well as to send you relevant information about your health, our medical services and other communications related to the medical center. They may also be used for statistical purposes and to improve the services we offer.
Only the owner will have access to your data, and under no circumstances will this data be given, shared, transferred or sold to any third party.
The data may be organised in lists and hosted on the servers of companies specialised in digital marketing, which may or may not have a direct connection with this CMS (WordPress). The custody of the data by these companies can in no case be considered as a transfer to third parties by our website. THE WEBSITE is not responsible for the use that these companies may make of the data provided through our forms.
The acceptance of the privacy policy shall be understood for all purposes as the provision of EXPRESS AND UNQUIET CONSENT of the USER to the processing of personal data under the terms set out in this document, as well as to the international transfer of data that occurs exclusively due to the physical location of the facilities of the service providers and data processors.
Under no circumstances will we use the data for any purpose other than that for which it was collected, nor will we pass the data on to a third party.
2.2 Minors
If you are over fourteen years of age, you may register on THE WEBSITE without the prior consent of your parents or guardians.
What happens if you are under 14 years of age?
In this case, the consent of your parents or guardians is required for us to process your personal data.
Warning: If you are under 14 years of age and have not obtained parental consent, you may not register on the website and we will refuse your request if we are aware of it.
2.3 Legitimation
Your consent allows us to process your data, which is required for you to be able to subscribe to the website.
As you know, you can withdraw your consent at any time.
2.4 Category of data
The data collected is never specially protected, but is categorised as identification data.
2.5 Data retention period
We will retain your data for the legally stipulated period of time or until you request its deletion.
2.6 Accuracy and correctness of the data
Obviously, you are solely responsible for the truthfulness and accuracy of the data you submit to us, exempting us from any liability in this regard.
As a user, you must guarantee the accuracy and authenticity of the personal data provided by providing complete and correct information on the various data collection forms.
3. Compliance with the applicable regulations
MEDICAL CENTER to date complies with the guidelines of Organic Law 15/1999 of 13 December on the Protection of Personal Data, Royal Decree 1720/2007 of 21 December, which approves the Regulation for the development of said Organic Law and other regulations in force and applicable at all times, ensuring the correct use and treatment of the user’s personal data.
As of May 2018, we are governed by the regulations that will come into application, being the General Regulation on Data Protection (RGPD) of the European Union.
Likewise, MEDICAL CENTER informs that it complies with Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce and will request the USER’S consent to the processing of their email for commercial purposes at all times.
In compliance with the provisions of the regulations, we inform you that the data provided, as well as those data derived from your browsing, may be stored in the files of MEDICAL CENTER
and processed for the purpose of attending to your request and the maintenance of the relationship established in the forms you subscribe to.
Additionally, the USER consents to the processing of his/her data for the purpose of informing him/her, by any means, including e-mail, of the products and services of MEDICAL CENTRE.
If the USER does not authorise the processing of his/her data for the aforementioned purposes, he/she may exercise his/her right to oppose the processing of his/her data under the terms and conditions set out below in the section “Exercise of Rights”.
4. Security measures
MEDICAL CENTRE informs you that it has implemented the necessary technical and organisational security measures to guarantee the security of your personal data and to avoid its alteration, loss and unauthorised processing and/or access, taking into account the state of the technology, the nature of the data stored and the risks to which they are exposed, whether from human action or from the physical or natural environment. All of the above is in accordance with the provisions of the RGPD.
Likewise, MEDICAL CENTRE has established additional measures in order to reinforce the confidentiality and integrity of the information in its organisation. Continuously maintaining the supervision, control and evaluation of processes to ensure respect for data privacy.
Likewise, as you can see, the website has an SSL certificate which guarantees the security of your data.
5. Personal data capture system and its purpose
1) Content subscription forms: Within THE WEBSITE there are several forms for the purpose of sending information and news bulletins, marketing campaigns and messages relating to the management of subscriptions, services and contracted courses by email. Users may unsubscribe at any time from the services provided by THE WEBSITE from the same Newsletter via an unsubscribe link.
2) Contact form: There is a contact form whose purpose is to respond to queries, suggestions or professional contact. In this case, the e-mail address will be used to respond to them and send the information that the user requires through the website.
3) Cookies or tracking systems: When the user registers or browses this website, cookies are stored. The user can consult the cookies policy at any time for further information on the use of cookies and how to deactivate them.
We would also like to inform you that for the recruitment of subscribers and customers we use Google Ads and/or Facebook Ads, so when generating an ad, you can segment the audience by location, demographics, interests, etc. so the data obtained by this platform, would be subject to this privacy policy from the moment the user leaves their data to join the newsletter of our community.
You can consult the full details of the third parties we use on the website in the following document: Cookie Policy (HYPERLINK)
4) Consultation form for medical appointments, consultancy, advice, events: Through the website, you can request online medical appointment or information consultation, in this case, buyer data is required (Name, surname, address and email). These forms will generally appear on landing pages developed for own or third party use.
6. Social plugins
On our website we offer you links and services related to different social networks (e.g. Facebook “Like”). If you are a member of a social network and click on the corresponding link, the provider of the social network may link your profile data with information about your visit to that website.
It is therefore advisable to inform you about the functions and policies on the processing of personal data of the respective social network, if you access one of our websites with one of their social network profiles or share information through them.
You can access the privacy policies of the different social networks at any time, as well as configure your profile to ensure your privacy. We encourage you to familiarise yourself with the terms of use of these social networks before you start using them:
- Facebook: https://www.facebook.com/policies/cookies/
- Linkedin: https://www.linkedin.com/legal/privacy-policy?_l=es_ES
- Twitter: https://twitter.com/privacy
- Youtube: https://policies.google.com/privacy?hl=es&gl=es
- Instagram: https://help.instagram.com/155833707900388
- TikTok: https://www.tiktok.com/legal/tiktok-website-cookies-policy?lang=es
7. External Links
As a service to our visitors, our website may include hyperlinks to other sites that are not operated or controlled by THE WEBSITE. Therefore, MEDICAL CENTRE does not guarantee, nor is it responsible for the legality, reliability, usefulness, veracity and currency of the contents of such websites or their privacy practices. Please be aware that before you provide your personal information to these third-party websites, please be aware that their privacy practices may differ from ours.
The sole purpose of the links is to provide THE USER with the possibility of accessing these links and learning about our work, although MEDICAL CENTRE does not itself or through third parties market the information, content and services available on the linked sites, nor does it approve, supervise or control in any way the content and services and any material of any nature existing on these sites. THE WEBSITE accepts no responsibility under any circumstances for the results that may be derived by the USER from accessing said links.
THE USER and, in general, any natural or legal person, may establish a hyperlink or technical linking device (for example, links or buttons) from their website to THE WEBSITE (the “Hyperlink”). The establishment of the Hyperlink does not imply in any case the existence of a relationship between THE WEBSITE and the owner of the site or web page on which the
Hyperlink is established, nor the acceptance or approval by THE WEBSITE of its contents or services. In any case, THE WEBSITE reserves the right to prohibit or disable any Hyperlink to the Website at any time.
8. Exercise of rights
Those natural persons who have provided their data through THE WEBSITE may contact THE MEDICAL CENTER in order to be able to exercise their rights of access to their data, rectification or suppression, limitation and opposition with regard to the data included in its files, free of charge.
Any information that we need to store, by virtue of a legal or contractual obligation, will be blocked and only used for these purposes instead of being deleted.
The interested party may exercise their rights by writing to MEDICAL CENTER with the reference “Data Protection”, specifying their details, accrediting their identity and the reasons for their request to the following address:
DOCTOR 24 HOURS PALMANOVA, SANTA PONSA, MAGALUF SL.
C/ Dels Pinzons 5, local 5, Palmanova-Calviá, Mallorca (Islas Baleares).
You may also exercise your rights by sending an e-mail to:
informacion@doctor24palmanovamallorca.com
SUBJECT: PRIVACY POLICY.
9. Modification of the Privacy Policy
THE MEDICAL CENTRE reserves the right to modify its Privacy Policy, according to its own criteria, motivated by a legislative, jurisprudential or doctrinal change of the Spanish Data Protection Agency.
Any modification of the Privacy Policy will be published at least ten days prior to its effective application. The use of THE WEBSITE after such changes implies acceptance of the same.
10. Data controller and data processors
The data controller of the data file is THE MEDICAL CENTRE.
As data processors outside the aforementioned data controller:
THE MEDICAL CENTRE has contracted the Hosting services to Hostinger International Ltd. (Identified with the trademark HOSTINGER), with registered office at 61 Lordou Vironos str., 6023 Larnaca, Cyprus . You can consult the privacy policy and other legal aspects of this company at the following link: https://www.hostinger.es/politica-de-privacidad
THE MEDICAL CENTRE reserves the unilateral right to change suppliers and/or add new suppliers without prior notice to THE USER.
11. Acceptance, consent and revocability
The USER declares that he/she has been informed of the conditions on personal data protection, accepting and consenting to the processing of the same by MEDICAL CENTER in the manner and for the purposes indicated on this page.